Terms & Conditions
WE STRONGLY ADVISE THAT INSTALLATION IS NOT ARRANGED UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS OR COMPENSATION IN ANY WAY
Making A Purchase
The following terms and conditions apply to all transactions on lovemybathroom.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We aim to deliver the following items within the time schedule listed:
Brassware (tap/showers) - 5 to 7 Working days
Pottery/Enclosures - 7 to 10 Working Days
Roll Top Baths - Within 7 to 10 Working Days
1) Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We endeavor to ensure product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
2) Your Order
If goods are ordered after 12.00pm on a week day, over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date. After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately info@aquabliss.co.uk.
3) Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTER CARD and SWITCH. On the order you must provide us with your exact billing address and a contact telephone number. Incorrect information will cause a delay in processing your order.
4) Delivery Charges
All standard orders carry a standard charge of £8.95 ex VAT (£10.52 inc VAT) or £29.79 ex VAT (£35 inc VAT). Some post codes in the following areas will incur an additional charge which will be advised prior to acceptance and delivery of your order: Isle of Wight, Scilly Isles, Grampian and Highlands Scotland and Scottish Isles. Orders for Northern Ireland, Eire, Isle of Man and Channel Islands will be charged accordingly to weight and size of each order.
5) Shipping and Handling
To ensure your order reaches you in perfect condition we send larger fragile goods via a palletised delivery service We may not be able to arrange delivery these larger items outside mainland UK (England, Scotland, Wales).
6) Back Orders
If your item is not in stock we will back order for you, but you will be given the option to cancel your order if you would rather not wait.
7) Deliveries
We endeavor to deliver most products within 10 working days. However all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries.
If you have ordered a bath or a bathroom suite our transport company will call you to arrange delivery. We strongly advise that you do not book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a sales advisor will email or telephone you to advise you of the expected delivery date.
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be in one or more installments.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the any additional delivery costs, restocking and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and are not the essence of the contract. You are advised not to arrange installation of the items until after they have been delivered and checked for damage.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Highlands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this. The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English law, Aquabliss Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases aquabliss Ltd will not process any payment or will immediately refund any payment made, in full.
Checking Goods For Damage and Notifying lovemybathroom
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 5 days of the delivery. If we are not notified of damage within 5 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 5 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages or missing items will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email info@lovemybathroom.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Damaged / Missing Goods
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email info@aquabliss.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.
9) Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature . From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
10) Cancellations
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. To exercise your right of cancellation you must give written (by post, by fax or email) giving details of goods ordered and their delivery for full details of how to return please email our customer service department customerservices@aquabliss.co.uk . Except in the case of faulty or mis-described goods if you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost. You must take reasonable care to make sure the goods are not damaged in the mean time or in transit. Please note the return of none faulty goods will incur a restocking charge of 15% unless they are returned in perfect condition within 7 days. In the case of faulty or mis-described goods we shall ask you to return the goods yourself and refund you the reasonable postage costs. It is therefore important you make absolutely sure your requirements are correct on purchase. We will refund your money within 30 days of cancellation less any delivery costs incurred.
11) Other
You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. Terms and Conditions do not affect your statutory rights.
Privacy Policy Privacy Policy aquabliss Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
These T&C do not affect your statuary rights.
WE STRONGLY ADVISE THAT INSTALLATION IS NOT ARRANGED UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS OR COMPENSATION IN ANY WAY
Making A Purchase
The following terms and conditions apply to all transactions on lovemybathroom.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We aim to deliver the following items within the time schedule listed:
Brassware (tap/showers) - 5 to 7 Working days
Pottery/Enclosures - 7 to 10 Working Days
Roll Top Baths - Within 7 to 10 Working Days
1) Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We endeavor to ensure product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
2) Your Order
If goods are ordered after 12.00pm on a week day, over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date. After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately info@aquabliss.co.uk.
3) Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTER CARD and SWITCH. On the order you must provide us with your exact billing address and a contact telephone number. Incorrect information will cause a delay in processing your order.
4) Delivery Charges
All standard orders carry a standard charge of £8.95 ex VAT (£10.52 inc VAT) or £29.79 ex VAT (£35 inc VAT). Some post codes in the following areas will incur an additional charge which will be advised prior to acceptance and delivery of your order: Isle of Wight, Scilly Isles, Grampian and Highlands Scotland and Scottish Isles. Orders for Northern Ireland, Eire, Isle of Man and Channel Islands will be charged accordingly to weight and size of each order.
5) Shipping and Handling
To ensure your order reaches you in perfect condition we send larger fragile goods via a palletised delivery service We may not be able to arrange delivery these larger items outside mainland UK (England, Scotland, Wales).
6) Back Orders
If your item is not in stock we will back order for you, but you will be given the option to cancel your order if you would rather not wait.
7) Deliveries
We endeavor to deliver most products within 10 working days. However all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries.
If you have ordered a bath or a bathroom suite our transport company will call you to arrange delivery. We strongly advise that you do not book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a sales advisor will email or telephone you to advise you of the expected delivery date.
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be in one or more installments.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the any additional delivery costs, restocking and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and are not the essence of the contract. You are advised not to arrange installation of the items until after they have been delivered and checked for damage.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Highlands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this. The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English law, Aquabliss Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases aquabliss Ltd will not process any payment or will immediately refund any payment made, in full.
Checking Goods For Damage and Notifying lovemybathroom
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 5 days of the delivery. If we are not notified of damage within 5 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 5 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages or missing items will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email info@lovemybathroom.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Damaged / Missing Goods
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email info@aquabliss.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.
9) Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature . From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
10) Cancellations
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. To exercise your right of cancellation you must give written (by post, by fax or email) giving details of goods ordered and their delivery for full details of how to return please email our customer service department customerservices@aquabliss.co.uk . Except in the case of faulty or mis-described goods if you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost. You must take reasonable care to make sure the goods are not damaged in the mean time or in transit. Please note the return of none faulty goods will incur a restocking charge of 15% unless they are returned in perfect condition within 7 days. In the case of faulty or mis-described goods we shall ask you to return the goods yourself and refund you the reasonable postage costs. It is therefore important you make absolutely sure your requirements are correct on purchase. We will refund your money within 30 days of cancellation less any delivery costs incurred.
11) Other
You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. Terms and Conditions do not affect your statutory rights.
Privacy Policy Privacy Policy aquabliss Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
These T&C do not affect your statuary rights.
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